Terms & Conditions

This English translation is provided for information purposes only. In the event of any discrepancy or dispute regarding its interpretation, the French version of these terms and conditions shall prevail.

These general terms and conditions apply to all services offered by Marie Trapezaroff: personal training, group classes, retreats, treks, hikes and masterclasses. Any registration for an activity implies acceptance of these terms. They also apply to the use of the Marietrap mobile app (iPhone and Android).

1. Personal Training

Single sessions are payable by QR invoice at the end of each session or by credit card on the website.

Single sessions

Any scheduled session not cancelled 48 hours before the scheduled time will be charged.

Packages

10-session packages are payable in advance by QR invoice or by credit card on the website. They are valid for 4 months from the date of the first session.

2. Group Classes

Registration is compulsory for any participation in a group class and is done from the “My account” area of the website www.marietrap.ch or from the Marietrap mobile app. The first login requires acceptance of these terms and conditions. Each session is limited to 5 participants.

Credits. Group classes are paid for with credits bought in advance on the website or in the app, in packs of 1, 5 or 10 credits (1 credit = 1 group class). The validity of the credits depends on the pack: 1 month for the 1-class pack, 2 months for the 5-class pack, 3 months for the 10-class pack. Each purchase adds this period to the remaining validity of all the credits on the account. Credits not used by the expiry date are lost. They are neither refundable nor transferable.

Booking. Booking a class uses 1 credit. It is possible up to 24 hours before the start time of the class, subject to availability.

Cancellation by the participant. A booking can be cancelled free of charge up to 48 hours before the start time of the class: the credit is then refunded. After this deadline, as well as in the event of absence, the credit is due and is not refunded, including if the class is subsequently cancelled by the organiser. A booking made less than 48 hours before the class is firm.

Maintenance and cancellation by the organiser. A class goes ahead from 3 registered participants. The organiser may cancel or postpone a class up to 24 hours before the start time, in particular in case of bad weather or if the minimum number of participants is not reached. The credits of the participants registered at the time of cancellation are refunded and their validity is extended by 14 days.

Participation without booking. Participation without prior booking is only possible subject to availability and if the class goes ahead; it is paid for on site at the single-class rate.

3. Wellness Retreats

Registration, participation, and cancellation conditions are specific to each retreat. Unless otherwise indicated, the following conditions apply:

Transport

The organiser's coverage begins on arrival at the destination airport (or at the indicated meeting point) and ends on return to that same point. Transport during the retreat is included in the cost of the retreat.

Travel to the retreat location, in particular flight tickets and all their ancillary fees (baggage, seat selection, on-board meals, changes), as well as journeys from home, is at the expense and sole responsibility of each participant.

Participants are strongly advised to take out repatriation insurance as well as travel cancellation insurance, and to opt for flexible or refundable tickets.

Meals and accommodation

Accommodation is included in multi-day retreats.

Meals, snacks and soft drinks are included in all retreats. Participants must inform the organiser of any food allergies.

Cancellation

In case of cancellation by the organiser

In case of force majeure or when the minimum number of participants is not reached, the retreat may be cancelled or postponed to a later date. Participants are then entitled to a full refund of the deposits already paid.

Refunds are limited to the amounts paid to the organiser. Costs incurred by the participant with third parties, in particular flight tickets and their ancillary fees (baggage, reserved seats, on-board meals), other transport, additional accommodation or insurance, are neither refunded nor covered by the organiser, whatever the cause of the cancellation. Taking out travel cancellation insurance is recommended.

In case of cancellation by a participant

  • up to 90 days before the start of the retreat, full refund of deposits paid.
  • between 90 and 60 days before the start of the retreat, 50% refund of deposits paid.
  • less than 60 days before the start of the retreat, no refund.

4. Treks

Registration, participation, and cancellation conditions are specific to each trek and are communicated to each participant before final registration. Unless otherwise indicated, the following conditions apply:

  • The deposit paid at registration is non-refundable.
  • A medical certificate may be required.
  • Transport and insurance are not included in the trek cost.

5. Hikes

Booking and cancellation conditions are specific to each trek. Unless otherwise stated, the following conditions apply:

Transport

Transport and insurance are not included in the trek cost. They are at the charge and full responsibility of each participant.

Equipment

Equipment (snowshoes, poles) is not included in the registration.

Meals

Snacks are included in all treks. Participants must settle their consumption (meals, drinks) directly with the provider (restaurant, inn).

Cancellation

In case of cancellation by the organiser

In case of force majeure (for example bad weather) or when the minimum number of participants is not reached, the hike may be cancelled or postponed to a later date. Participants are then entitled to a full refund.

In case of cancellation by a participant

The amount paid for registration is refundable up to 15 days before the start of the trek. No refund is possible within 15 days of the trek.

6. Masterclasses

The following conditions apply for masterclasses:

Cancellation

In case of cancellation by the organiser

In case of force majeure or when the minimum number of participants is not reached, the masterclass may be cancelled or postponed to a later date. Participants are then entitled to a full refund.

In case of cancellation by a participant

The amount paid for registration is refundable up to 7 days before the start of the masterclass. No refund is possible within 7 days of the masterclass.

Allergies

Participants must inform the organiser of any food allergies.

7. Promotions

Special offers

Special offers may be available at particular times of the year (example: Black Friday). They are reserved for new clients and cannot be combined with other offers or with discount vouchers.

Discount vouchers

The use of a discount voucher is restricted to the service for which it was intended and cannot be combined with other discount vouchers or other promotions.

8. Data Protection

Cookies

This site uses cookies to improve your user experience and analyze traffic. You can at any time oppose the collection of this anonymous information.

Personal data

Your personal data is only collected with your consent, when you wish to receive our newsletter or register for activities (group classes, retreats, masterclasses, treks), from the website or the mobile app. The data collected is your name, your email address and your phone number.

Marietrap mobile app

The Marietrap mobile app (iPhone and Android) gives access to the same account as the “My account” area of the website: group class calendar, bookings, credits and profile. You sign in with your email address and a one-time code received by email, without a password.

The app offers no in-app purchases: credit packs are bought on the website www.marietrap.ch. The data processed is that of your account (first name, last name, email address, phone number, language, bookings and credits); the app collects no location data and no advertising tracking. Account data is hosted on servers located in Switzerland.

You can delete your account at any time from the Profile tab of the app: all your data (bookings, remaining credits) is then permanently erased, with no refund of unused credits.

Data processing

The person responsible for processing the data collected on this site is

Marie Trapezaroff
Rue Muzy 5
1207 Geneva
078 605 90 11

9. Governing law and jurisdiction

These terms and conditions are governed by Swiss law. Any dispute relating to their interpretation or performance shall be submitted to the competent courts of the Canton of Geneva, subject to any mandatory forum provisions under the law.